Refund Policy for Backewich Bookkeeping This Refund Policy outlines the terms and conditions under which Backewich Bookkeeping ("we," "us," or "our") may, at its discretion, issue a refund for bookkeeping services provided. We are committed to delivering high-quality bookkeeping services and will make every effort to resolve any issues before considering a refund. 

1. Eligibility for Refunds Refunds may be considered in the following circumstances: 

Significant Errors: If there are significant errors in the bookkeeping work that are not corrected after two (2) attempts, the client may be eligible for a partial refund proportional to the impact of the error. 

Missed Deadlines: If we fail to meet agreed-upon deadlines without a valid reason, causing financial or operational issues for the client, the client may be entitled to a credit for future services or, in exceptional cases, a partial refund. 

Refunds are not guaranteed and will be evaluated on a case-by-case basis. 

2. Process for Requesting a Refund To request a refund, the client must: 

Notify us in writing within thirty (30) days of the completion of the services. 

Provide detailed reasons for the refund request, including specific errors or issues with the service. 

Allow us the opportunity to address and resolve the issues raised. 

3. Timeframe for Refunds If a refund is approved, it will be processed within fourteen (14) days of the approval. Refunds will be issued to the original method of payment.

4. Exclusions No refunds will be given in the following situations: 

For services already completed. 

For changes in client requirements that necessitate additional work. 

For dissatisfaction that is not communicated within the specified timeframe. 

5. Service Guarantee We offer a satisfaction guarantee for our bookkeeping services. If you are not satisfied with the service, we will work with you to address and resolve any issues. In rare cases where resolution is not possible, we may consider a credit for future services or a partial refund, subject to the terms outlined in this policy. 

6. Contact Information If you have any questions about this Refund Policy or wish to request a refund, please contact us at: 

Email: Backewich bookkeeping@gmail.com 

Phone: 250-241-3295 

Address: Po Box 284  Lumby, BC V0E2G0 

We value your feedback and are committed to providing excellent service. Please reach out to us if you have any concerns or need assistance.